You may return apparel for credit to your credit card within 30 days of your order's original ship date. Please re-pack the item(s) in the box your order was shipped in, or something comparable, and return the package to MatchMySneakers. MatchMySneakers is not responsible for shipping cost of returned merchandise. All items must be in original sale condition in order to be processed for return. Upon arrival, the product will be inspected. Any item that is used, worn or damaged will not constitute a refund. Rejected returns will be notified by email. If the product does not meet resellable conditions your refund will be denied. Please note that if you choose to return your product, the shipping and receiving cost of the return will be deducted from any refunds given.

  • All items returned must be in unworn/sellable condition with all original tags and labels attached.
  • Returns eligible 30 days after purchase date.
  • To make an exchange, please process a return for your original item and place a new order for the new item you'd like. 
  • Please note that the initial shipping cost to ship the item from us to you is deducted from all refunds. For more details please see our terms and conditions.
  • If you were shipped a wrong or defective item or have any support questions please email , be sure to include a photo of your item, your name, and order #.
  • Because all items are made-to-order on this website please note any returns may be subject to a 30% restocking fee

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